Shop at H&M whenever, wherever and however you want!
LOCATE GARMENTS
See something you like? Use Visual Search in the H&M app to explore what we have to offer by using your own photos. It recognizes patterns, colors, items, and gives you a list of matching or similar items in stock!
HOW TO VISUAL SEARCH:
1. Open the H&M app on your smartphone
2. Tap the camera icon on the top right corner
3. Snap or upload a photo from your library
4. Crop the image if you want to set focus on a specific area
5. Tap search to upload your photo
6. View a list of similar or matching items in stock at hm.com
7. Filter or sort to refine your search result
Can’t find your size in-store or want to know if an item is available in more sizes and colors? Use the Scan feature in the H&M app to find out!
HOW TO SCAN
1. Open the H&M app on your smartphone
2. Tap the scan icon (barcode) on the top right corner
3. Direct your smartphone towards the price tag of the item you want to know more about
4. To scan the item, make sure to fit the barcode in the frame
5. The product page will appear if the scanned item is available at hm.com
6. If available, you can buy the item online or check if it’s available in any of our stores by using the “Find in store” feature.
7. If the item is unavailable online, you will receive a notification on your screen
Found an item online and want to know if it’s available in-store? Use the “Find in-store” feature to find out!
HOW TO USE FIND IN-STORE:
1. Open the H&M app on your smartphone or visit hm.com on any device
2. Navigate to the item of interest
3. Locate “Find in-store” on the product page:
“Find in-store” is located below the color swatch (Please note, if the item is sold out in store or only available online, the Find in-store button will be greyed out).
4. Select “Find in-store”
5. Search by text or map to check the items store availability in a specific area, city or store.
6. View a list or map view of all the stores that have the item in stock. Here you’ll also see which sizes that are available in each store, as well as the opening hours and address.
Please note that items can sell out quickly and the stock inventory is just an estimate. Please visit the store to know for sure. Best of luck!
ORDERING ONLINE
Navigate H&M Online by clicking on the categories on the top and left hand side of the screen. If you are looking for something specific, simply type into the Search bar.
Browse through our selection and click on an item to be redirected to the individual product page. Here you can find information about available sizes, colors, and specific product details. In love with an item? Select a size and add it to your shopping bag!
Are you feeling uncertain about making a purchase and want to wait until tomorrow? No problem! All items you found today will be saved in your shopping bag for 7 days. However, these items are not reserved, so there is a risk that we might sell out in your size.
When you are ready to checkout, go to your shopping bag to review and place your order.
When you are happy with your final selection, click 'PROCEED TO CHECKOUT' to finalize your order.
If you want to use a discount, you can add this in checkout.
If you are a returning customer and have not yet signed into your account, you will be redirected to the sign in page.
New customers are asked to create a shopping account. This allows us to provide you with the best customer service possible and ensures that your future shopping experiences will be effortless.
Are you feeling uncertain about making a purchase and want to wait until tomorrow? No problem! All items you found today will be saved in your shopping bag for 7 days. However, these items are not reserved, so there is a risk that we might sell out in your size. Why not order now and see how the items look styled at home?
Now that you are signed in, you can select your shipping and payment option. Please ensure you have entered the correct shipping address, as this cannot be changed after you have placed an order.
After selecting your shipping and payment methods, click 'PURCHASE' to complete your order. Your order is complete once you can view the order confirmation page on your screen.
Please note, an order cannot be cancelled or modified once it has been placed.
Once your order is confirmed, we are unable to make any changes, including the delivery address and the delivery option.
However, you may be able to cancel your order and place a new one as we have a short grace period.
Sign in to My Account and view your online orders under My Purchases. If the ‘Cancel Order’ button is visible, you may select this option and your order will be cancelled. If the button is not visible, it is too late to cancel as processing has begun. Please note that due to expedited processing times, any order shipped with Express or Next Day Shipping will not be able to be cancelled.
Should you need to, you can learn more about our return optionshere.
For our online shopping terms of use click here.
